Frequently Asked Questions

What qualifies for free shipping?

The Vanilla Candle Company is proud to offer free 5 day shipping on all our candles.
Whether you are purchasing one candle or twenty!

What if I need fast shipping?

If you require your order delivered faster, we always offer the option for Priority shipping – these options are presented at checkout.

Note: Expedited shipping is not free and will be charged in addition to your purchase.

Where do you ship?

We currently deliver anywhere in the contiguous USA.

 

How does the VCC Candle Club work?

The VCC Candle Club allows you to save 15% while automatically receiving your favorite candles on a recurring monthly basis.

What is the advantage of the VCC Candle Club?

The advantage of the VCC Candle Club is you save 15% on all the candles you receive as part of the club. Also, you have the convenience of new candles arriving every month without the need to order. 

Once I join VCC Candle Club, do I need to do anything else?

Once you have joined VCC Candle Club, you will start to receive your monthly candles – you do not need to do anything else. You can cancel at any time directly on our website.

How often do I receive my VCC Candle Club candles?

The VCC Candle Club delivers your candles once per month until you decide to cancel.

Can I subscribe to multiple VCC Candle Clubs?

Yes. You can subscribe to multiple VCC Candle Clubs simultaneously. This enables you to receive exactly which candles and quantities you prefer.

Will I be reminded each month?

Yes. You will be reminded by email the week before we process your candle. You will be able to pause or cancel at that point. 

Can I pause anytime?

Yes. You can pause and resume at any time on our website.

Can I cancel anytime?

Yes. You can cancel whenever you want directly on our website.

What if I'm unhappy with my purchase?

Your enjoyment of our candles is our top priority. If you are not 100% satisfied with our candles for any reason, we offer a full money back guarantee. Click here to view our Returns & Exchanges policy.

If my order arrives damaged, can I return or exchange it?

Yes. If you are not 100% satisfied with our candles, we offer a full money back guarantee. Click here to view our Returns & Exchanges policy.

What kind of wax do you use?

The Vanilla Candle Company is committed to the quality of its products. We only use the finest pure soy wax for our candles.

What kind of fragrance do you use?

Our candles are made with premium fragrance oils and essential oils. 

What are the benefits of creating an account?

By creating an account with the Vanilla Candle Company, you receive multiple benefits:

-Convenient payments.
-Special offers and discounts not available to the public.
-You can view and track your orders online.

Do you share my information with third parties?

We never share any personal information with other companies. We only use your email to contact you about your orders and for updates on products and offers. The Vanilla Candle Company takes data privacy seriously. See our Privacy Policy for more information. 

Can I store my payment information?

For your convenience, we allow you to securely store your payment information for easier purchases. Note: All of your personal information is fully encrypted and kept on industry standard bank secured websites.