Frequently Asked Questions
The Vanilla Candle Company is proud to offer free 5 day shipping on all our candles. Whether you are purchasing one candle or twenty!
If you require your order delivered faster, we always offer the option for Priority shipping – these options are presented at checkout.
Note: Expedited shipping is not free and will be charged in addition to your purchase.
We currently deliver anywhere in the contiguous USA.
The VCC Candle Club allows you to save 15% while automatically receiving your favorite candles on a recurring monthly basis.
The advantage of the VCC Candle Club is you save 15% on all the candles you receive as part of the club. Also, you have the convenience of new candles arriving every month without the need to order.
Once you have joined VCC Candle Club, you will start to receive your monthly candles – you do not need to do anything else. You can cancel at any time directly on our website.
The VCC Candle Club delivers your candles once per month until you decide to cancel.
Yes. You can subscribe to multiple VCC Candle Clubs simultaneously. This enables you to receive exactly which candles and quantities you prefer.
Yes. You will be reminded by email the week before we process your candle. You will be able to pause or cancel at that point.
Yes. You can pause and resume at any time on our website.
Yes. You can cancel whenever you want directly on our website.
Your enjoyment of our candles is our top priority. If you are not 100% satisfied with our candles for any reason, we offer a full money back guarantee. Click here to view our Returns & Exchanges policy.
Yes. If you are not 100% satisfied with our candles, we offer a full money back guarantee. Click here to view our Returns & Exchanges policy.
The Vanilla Candle Company is committed to the quality of its products. We only use the finest pure soy wax for our candles.
Our candles are made with premium fragrance oils and essential oils.
By creating an account with the Vanilla Candle Company, you receive multiple benefits:
-Convenient payments.
-Special offers and discounts not available to the public.
-You can view and track your orders online.
We never share any personal information with other companies. We only use your email to contact you about your orders and for updates on products and offers. The Vanilla Candle Company takes data privacy seriously. See our Privacy Policy for more information.
For your convenience, we allow you to securely store your payment information for easier purchases. Note: All of your personal information is fully encrypted and kept on industry standard bank secured websites.